Last Updated: [Date]

Welcome to Frisco! These Terms and Conditions govern your use of our website (dailypetfrisco.com) and all purchases made through our platform. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for pet owners and enthusiasts aged 18+ who wish to purchase premium pet products. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, and product designs, is the property of Frisco or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

User Responsibility: You agree not to misuse website content or attempt to gain unauthorized access to our systems.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our pet products including:

  • Beds, blankets, and bolster beds for pet comfort
  • Bowls, feeders, and dining accessories
  • Toys (cat toys, chew toys, catnip toys)
  • Crates, kennels, and pet containment solutions
  • Decorative pet home accessories

While we strive for accuracy, slight variations in color or size may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process payment and prepare your shipment within 1-2 business days
  • You receive shipping confirmation when your order dispatches

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details.

User Responsibility: You must provide accurate payment information and have sufficient funds for purchases. Fraudulent transactions will be reported.

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to customs duties or taxes, which are the customer’s responsibility.

4. Shipping Policy

4.1 Shipping Options

We ship worldwide except to some Asian and remote regions. Options include:

  • Standard Shipping ($12.95): Via DHL/FedEx, 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50, 15-25 business days after shipment

4.2 Delivery Expectations

While we provide estimated delivery times, these are not guaranteed. Factors like customs processing may cause delays beyond our control.

User Responsibility: You must provide a complete, accurate shipping address. Incorrect addresses may result in additional shipping fees.

5. Returns and Refunds

5.1 Return Eligibility

You may return most items within 15 days of receipt if:

  • Products are unused and in original condition
  • Original packaging is intact
  • Proof of purchase is provided

5.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Opened chew toys or catnip toys
  • Assembled cardboard cat houses

5.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order details and reason for return
  3. Wait for return authorization
  4. Ship items using provided instructions

5.4 Refund Processing

Refunds are issued within 5-7 business days after we receive your return. Original shipping fees are non-refundable unless the return results from our error.

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. We recommend using trackable shipping.

6. Damaged or Defective Products

If your item arrives damaged or defective, contact us immediately at [email protected] with photos. We will arrange a replacement or refund at no additional cost.

7. Limitation of Liability

Frisco shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Product misuse or improper pet supervision
  • Delivery delays beyond our reasonable control

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

8. Privacy and Data Protection

We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information.

9. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA, without regard to conflict of law principles.

10. Changes to Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Contact Information

For questions about these Terms or your orders:

Frisco Pet Products
696 Birch Street
El Paso, TX 79922 USA
Email: [email protected]

Thank you for choosing Frisco for your pet’s needs!