Welcome to Frisco’s FAQ page! We’re here to answer all your questions about our pet products, shipping, returns, and more. Our team of pet lovers has compiled this guide to make your shopping experience as joyful as your pet’s playtime!
About Our Products
What types of pet products does Frisco offer?
We specialize in high-quality pet essentials including cozy beds (like our popular Bolster Beds and Covered Beds), engaging toys (Cat Toys, Chew Toys, Catnip Toys), practical accessories (Bowls & Feeders, Crate Covers), and fun items to decorate your pet’s space. We have options for both dogs and cats!
Are Frisco products suitable for all pet sizes?
Yes! Our product range includes items designed for pets of various sizes. Please check individual product descriptions for specific size recommendations to ensure the perfect fit for your furry friend.
How do I choose the right bed for my pet?
Consider your pet’s sleeping style (curler vs. stretcher), size, and any special needs (like orthopedic support). Our Blankets, Bolster Beds, and Covered Beds each offer different benefits – feel free to email our pet-loving team at [email protected] for personalized recommendations!
Ordering & Account
How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save favorites, and enjoy faster checkout in the future.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, and we’ll send you instructions to reset it. You’ll be back to shopping for your pet’s new favorites in no time!
Can I modify or cancel my order after placing it?
We process orders quickly to get them to your pet ASAP! If you need to make changes, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t been processed yet.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. Your security is as important to us as your pet’s happiness.
Why was my payment declined?
This could be due to insufficient funds, incorrect card details, or your bank’s security measures. Please verify your information and contact your bank if needed. You’re also welcome to try another payment method.
Shipping & Delivery
Where does Frisco ship?
We ship globally to most countries (excluding some Asian and remote regions). From our headquarters in El Paso to your loving home, we’re committed to bringing joy to pets worldwide!
What are my shipping options?
Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 days after dispatch)
Free Shipping: On orders over $50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days by our team of pet lovers!
How can I track my order?
You’ll receive tracking information via email as soon as your Frisco goodies leave our facility. Follow your pet’s new treasures every step of the way!
What if my package is delayed?
While we carefully estimate delivery times, occasional delays can happen. If your package is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery if you or your pet aren’t completely satisfied. Because every Frisco experience should be as joyful as playtime with your best furry friend!
How do I initiate a return?
Please email our team at [email protected] with your order number and reason for return. We’ll provide instructions to make the process as easy as possible.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
When will I receive my refund?
Once we receive and process your return, refunds are typically issued within 5-7 business days. You’ll receive an email confirmation when your refund is processed.
Still have questions? Our pet-loving team is always here to help! Email us at [email protected] or write to us at 696 Birch Street, El Paso, US 79922. We’re committed to making every Frisco experience as wonderful as your pet deserves!